Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at james@victoriarecovery.co.uk. Please note that returns will need to be sent to the following address:

FAO Revolution Karts

Victoria Recovery Ltd,

North Rd,

Yate,

Bristol,

BS37 7PR

You can always contact us with any return questions at james@victoriarecovery.co.uk .

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Exchanges
Please get in touch with us to discuss the potential to exchange unused sprockets or other items for a direct swap of equal value in a different size.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at james@victoriarecovery.co.uk .